RETURNS & EXCHANGES

We want you to be confident in your EARTHLING purchase.

30-DAY RETURNS

You may return eligible products within 30 days of delivery for a refund or exchange.

For footwear, items must be:

• unworn outdoors;
• clean and in original condition;
• returned with the original packaging and accessories; and
• free from damage, excessive creasing, marks, odours or other signs of wear.

We recommend trying footwear on indoors on a clean surface until you're happy with the fit.

SIZE EXCHANGES

If your footwear isn't the right size, we'll be happy to arrange an exchange, subject to stock availability. Items must meet the return conditions above.

If your preferred size is unavailable, we can offer a refund instead.

GROUNDING STRAPS & ACCESSORIES

Unused and unopened accessories may be returned within 30 days of delivery. Products that have been applied, adhered, cut, modified or otherwise used cannot be returned for change of mind.

CHANGE OF MIND

For eligible change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by law.

We recommend using a tracked shipping service, as EARTHLING cannot be responsible for return parcels lost in transit.

FAULTY OR INCORRECT PRODUCTS

If your product arrives faulty, damaged or incorrect, contact info@earthling3.com with your order number and photographs where relevant.

Where a product is faulty or otherwise fails to meet a consumer guarantee, we will provide the remedy required under applicable consumer law.

AUSTRALIAN CONSUMER LAW

Our returns policy does not exclude or limit any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

INTERNATIONAL RETURNS

International customers may return eligible products within 30 days of delivery, subject to the conditions above.

Customers are responsible for international return shipping costs for change-of-mind and size returns. Duties, taxes and import charges paid on the original shipment may not be refundable by EARTHLING.

Nothing in this policy limits any mandatory consumer rights applicable in your country.

STARTING A RETURN

Contact info@earthling3.com with your name, order number, item being returned and reason for return. We'll provide the appropriate return instructions.